Privacy for Website Visits and Phone Calls

Information Used for Your Restoration Call

Durham NC Fire Damage uses information from phone calls and website visits to connect callers with a local restoration professional in our network. A conversation about kitchen residue, garage soot or wet rooms includes information about both the damage and the person calling. This notice describes the information collected, the services receiving it and how to send a privacy request.

Calls Are Recorded From Connection to Finish

Every call placed to the number listed here is recorded, including the entire conversation from connection through the end. Remaining connected means you consent to that recording. End the call immediately upon connection if you don't agree to the recording.

Details Collected During a Call

Call information includes your phone number, details about the call, the audio recording and the information you share during the conversation. What you say about the property, the starting room and the damage becomes part of that call information.

The record can include more than a description of soot or smoke. Any personal details you choose to mention are also part of the conversation. Keep the discussion focused on your restoration request and share only the details you want included. You don't need a complete account of every damaged room to begin discussing the work.

Basic Website Analytics

Website visits generate basic analytics information used to understand how the pages are visited. The website has no forms, user accounts or payment collection. Calling is the way to start a restoration request; there is no online account to create or payment to enter on these pages.

Basic website analytics and call information serve different purposes. Website analytics describe use of the pages, while call records relate to the conversation about your request. Visiting a page about kitchen cleanup doesn't replace speaking with the professional who will discuss the work.

Services That Receive Information

The restoration professional handling your call receives information about the request. The call-tracking platform also receives call information as part of connecting and recording the conversation. Analytics and hosting services receive information involved in running the website and its basic analytics.

Information from a call or website visit therefore goes to the services involved. Send questions about those uses to the privacy address below. For a question about a particular call, identify the conversation without sending another detailed account of the damage.

How Long Records Remain

Recordings remain on file for the same period as the calls they belong to. Information from a call stays on file only as long as it is needed. Those descriptions do not set a fixed number of days for every record. You can contact the privacy address to ask about information associated with your call.

Privacy Questions and State Requests

Send privacy questions and requests about your information to [email protected]. State what you want to ask or request and provide enough detail to identify the relevant call. Use that address for privacy matters; restoration requests begin with a call.

Where your state gives you the right to opt out of the sale or sharing of personal information, email that address to request an opt-out. You can also use the address to ask about other privacy rights available in your state.